Refund Policy

13.1. Pursuant to Art. 59, letter o) of the Consumer Code, the right of withdrawal is excluded for the supply of digital content through a non-material medium if the performance has begun. The Purchaser acknowledges that by downloading and activating the digital Add-in, they lose their standard 14-day right of withdrawal.

13.2. Notwithstanding the above, a refund is exceptionally permitted only in the event of a technical activation error that renders the software completely unusable. This is the only valid condition for a refund request.

13.3. To exercise this right, the Purchaser must notify the Seller via email within a strict deadline of 3 (three) days from the date of purchase. The request must include an attached screenshot clearly showing the activation error.

13.4. Refund requests submitted after 3 days from the purchase date, or requests missing the required photographic proof (screenshot) of the activation error, will be automatically rejected.

13.5. Given the nature of the digital product, it cannot be “returned” once accessed. Therefore, the right of refund is waived once activation is successful, regardless of software crashes or dissatisfaction with the results, as governed by the limitation of liability in Art. 4 and 5.

13.6. The Seller will process and refund the amount paid within 30 days of accepting the valid refund request, using the same payment method used during the purchase.

13.7. Upon successful processing of a refund, the Purchaser’s license will be immediately deactivated, and the Parties to this contract will be released from their reciprocal obligations.